Sr. IT Manager

Business Type: Information Technology
Salary Range: Competitive
Location: New Haven, CT/Shoreline
Hours: Full Time
Status: Temp to Hire

Job Description

Stable Shoreline based company is seeking a Leader to assist their growing team to achieve their goals in providing excellent computer support services to their expansive client companies throughout CT.

Primary Responsibilities

Oversight and direction for small team of IT Network Administrators and IT Desktop personnel whom:

Diagnosis and troubleshoots customer’s desktop issues by phone and/or at location. Shoreline territory, technician is responsible for using their own vehicle – mileage will be reimbursed.

Evaluates inquiry by determining nature of issue as hardware, software, or user.
Resolves inquiry by researching documentation; providing answers; referring to appropriate resource.
Tracks status of inquiry resolution by checking with referred resource; facilitating resolution.
Notifies client of resolution status by reporting progress.
Answers production status inquiries by attending daily production scheduling meeting; monitoring production log; querying operations; relaying status to client.
Provides information by collecting, analyzing, and summarizing inquiry and service trends.
Updates job knowledge by participating in educational opportunities.

Keeps customers informed by answering and researching inquiries.
Accomplishes department and organization mission by completing related results as needed.

Performs installations of software and/or updates as requested

Diagnosis and troubleshoots viruses


Ideal candidate will have worked in leadership roles and can articulate success in transitioning teams to identified goals and efficient workflow.


  • Brandon Foster


All inquiries are held in strict confidence. If you or someone you know is interested in this position, please contact our office.

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