***IT Helpdesk***Providing excellent computer support services to over 200 local client companies!
Business Type: Information Technology Salary Range: $20 - $25+ p/h Location: New Haven, CT/Shoreline Hours: Full Time Status: Temp to Hire
Stable Shoreline based company is seeking a Technician to assist their growing team to achieve their goals in providing excellent computer support services to their expansive client companies.
Diagnosis and troubleshoots customer’s desktop issues by phone and/or at location. Shoreline territory, technician is responsible for using their own vehicle – mileage will be reimbursed.
Evaluates inquiry by determining nature of issue as hardware, software, or user.
Resolves inquiry by researching documentation; providing answers; referring to appropriate resource.
Tracks status of inquiry resolution by checking with referred resource; facilitating resolution.
Notifies client of resolution status by reporting progress.
Answers production status inquiries by attending daily production scheduling meeting; monitoring production log; querying operations; relaying status to client.
Provides information by collecting, analyzing, and summarizing inquiry and service trends.
Updates job knowledge by participating in educational opportunities.
Keeps customers informed by answering and researching inquiries.
Accomplishes department and organization mission by completing related results as needed.
Performs installations of software and/or updates as requested
Diagnosis and troubleshoots viruses
Recent experience in: Help Desk Experience, Problem Solving, Customer Service, Phone Skills, Presenting Technical Information, Informing Others, Data Entry Skills, Organization, Documentation Skills, Reporting Skills, Network Maintenance A++ Certified
REITMAN PERSONNEL SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER.
All inquiries are held in strict confidence. If you or someone you know is interested in this position, please contact our office.