*Health Care* Full-Time Customer Service Representative(s)
Business Type: Customer Service Salary Range: $15.00+ p/h Location: New Haven County, CT Hours: Full Time Status: Temp to Hire
Health Care Industry seeking a talented customer service representative for their Non-Clinical Intake Department. If you have great customer/call center experience and are looking to grow with a dynamic company in the Healthcare Service then contact me!
This position will answer all inbound calls and ensure that the customer service levels meet expectations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Manage a large amount of inbound calls in a timely manner.
- Identify the customer’s needs, clarify the information and route the calls to the appropriate staff.
- Follow up on a customer’s call if necessary.
- Document call information as needed and notify appropriate staff.
- Recognize and alert supervisor of trends in customer/staff calls.
KNOWLEDGE AND SKILLS
- Data Entry Skills. Microsoft Office
- Active Listening and Phone Skills
- Verbal Communication
- Building Relationships
- Customer focus and adaptability to different personality types
REITMAN PERSONNEL SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER.
All inquiries are held in strict confidence. If you or someone you know is interested in this position, please contact our office.